Frequently Asked Support Questions
Here is a list of the most commonly asked support categories:
Phone Verification
How do I request the phone call?
On the phone verification page, make sure your phone number is correct and click "Call Now." The automated system will call your number and give you a code that you then enter on FPB.
I clicked call now, but I didn't receive a call.
Be sure that you do NOT include your country code when you enter your phone number.
Photo ID Verification
Why is my photo ID invalid?
All IDs must be government issued and the handwritten code must be placed next to the actual ID.
If your photo ID is deemed invalid, it is likely for one of the following reasons:
- The photo ID does not contain your birth date.
- The photo ID is unreadable.
- The photo ID is not in the image uploaded.
- The photo ID is a student ID.
- The photo ID is a copy, not an original ID.
- The ID code is not in the image uploaded.
- The ID code is not handwritten.
- The ID code was digitally placed next to the ID.
If you receive an email notifying you that your ID is invalid, click on the link in the yellow 'notices' box at the top of the FPB homepage for more instructions on re-uploading your ID.
Why do you need my ID?
There are two reasons that FPB asks for your ID:
- We use the ID to confirm that you are old enough to play poker. All the sites that we offer require players to be at least 18 years old.
- We also use the ID to confirm that you are the person you say you are, and that you are not attempting to receive extra free bankrolls.
FPB does not share or sell any of the information that is provided to us. If you do not want to share other personal information, like ID and social security numbers, please feel free to cover that information.
When will you approve my ID?
We verify IDs only when you have requested a bankroll. If you have uploaded your ID and have not requested a bankroll, we will not approve your ID.
Raked Hands
Do I earn raked hands when playing SnG and other Tournaments?
No, you do not earn raked hands while playing tournaments. You must play cash ring games to earn raked hands.
What limit do I have to play at to earn raked hands at AP and UB?
Hands can be raked at any limit. Even the smallest of limits offered at AP and UB will have raked hands. To earn a raked hand, you must contribute to the pot and see the flop.
Where can I see my raked hand total?
Unfortunately, you cannot see your raked hand total. FPB is happy to provide you with a raked hand total upon request. Please contact us in the Support tab to request your raked hand total.
Bankroll Restrictions
What are the bankroll restrictions for Cake?
| Bankroll Restrictions | |||
|---|---|---|---|
| Game type | Stakes (or Buy in) | Min. Bankroll | |
| Fixed Limit | $0.10/$0.20 (and below) | $0 | |
| $0.25/$0.50 | $150 | ||
| Any | $300 | ||
| No Limit / Pot Limit | $0.05/$0.10 (and below) | $0 | |
| $0.10/$0.20 | $120 | ||
| Any | $300 | ||
| SNG (excluding fees) | $1 (and below) | $0 | |
| $2 | $60 | ||
| $3 | $90 | ||
| $4 | $120 | ||
| $5 | $150 | ||
| $6 | $180 | ||
| Any | $300 | ||
When are the Cake bankroll restrictions lifted?
The bankroll restrictions can only be lifted in three ways:
- Make a deposit
- Earn 1000 FPP
- Maintain a bankroll above $300
What are the bankroll restrictions for Titan?
| Bankroll Restrictions | |||
|---|---|---|---|
| Game type | Stakes (or Buy in) | ||
| Fixed Limit | $0.02/$0.04 (and below) | ||
| No Limit / Pot Limit | $0.02/$0.04 (and below) | ||
| SNG (excluding fees) | $.60 (and below) | ||
When are the Titan bankroll restrictions lifted?
The bankroll restrictions can only be lifted in two ways:
- Make a deposit
- Earn 400 Titan points
Existing Accounts
If I have an account at one of the sites that you offer, can I still get a free bankroll at that site?
Unfortunately, we are unable to offer free bankrolls to players with existing accounts. Even if the existing account is a play money account or if you have never made a deposit on that account.
If a member of my family has an account at a site, can I receive a free bankroll?
Due to our agreements with the poker sites, we cannot provide free bankrolls to players if a family member already has an account at that site.
I had an account at a site a long time ago, but it was closed. Can I still get a free bankroll at that site?
Unfortunately, we cannot offer you a free bankroll at that site. Creating a new account with the FPB bonus code will give you more than one account at that poker site and we cannot offer free bankrolls to players with multiple accounts.
When can I cash out my bankroll?
It depends on the site. Before you can cash out any of the money on your account you will need to meet the following qualifications:
- AP/UB-2500 Raked Hands
- Full Tilt-1000 FTPs
- Cake-1200 FPPs
- Party-500 Party Points
- Titan-2500 Titan Points
If I win money, can I leave my free bankroll in my account and cash out the winnings?
You will not be able to cash out any amount from your bankroll until you meet the qualifications listed above.
Bankroll Status
I requested a bankroll a few days ago, but the button says "Pending."
When you reqeust a bankroll, the button changes to "Pending." It will stay this way until your bankroll paid or is declined. Please remember that bankrolls can take up to 12 business days to be fully processed.
My bankroll was "Pending" and now it says "Not Available."
When a bankroll is rejected by FPB or the site you have chosen, your status button will change to "Not Available."
This usually happens when:
- You have failed to use the FPB bonus code.
- You are linked to another player in the FPB system.
- You are linked to another player at the poker site you have selected.
- You have requested a bankroll that is not available to players from your country.
There are other reasons for the "Not Available' status. Sometimes you can correct the issue and still receive the bankroll.
Deposits
Can I make a deposit while waiting to receive the bankroll?
If you make a deposit before you receive the FPB bankroll, you will only be eligible for initial deposit from FPB. Making a deposit will not prevent you from being eligible for our bankroll.
Rakeback
Will I receive rakeback on my free bankroll accounts?
FPB provides rakeback for many of the major sites, and offer the top rakebacks on the internet.
If you are interested in receiving rakeback, please see our RAKE BACK page.
Multiple Offers
Can I request more than one bankroll?
Yes, you are welcome to request multiple bankrolls at FPB. However, there are restrictions on receiving multiple bankrolls. For more details regarding the multiple offers policy, click here.
If your questions was not answered above, you can send us a message.